At IPTechn.com, we strive to provide the best possible service to our customers. However, we understand that there may be instances where you need to request a refund. This Refund Policy outlines the conditions under which refunds will be issued and the process for requesting one.

1. Eligibility for Refunds

Refunds are only available under the following conditions:

  • Service Issues: If the IPTV service you purchased is not functioning as described or there are significant technical issues that we cannot resolve, you may be eligible for a refund.
  • Billing Errors: If you were charged incorrectly or for a service you did not order, we will correct the error and issue a refund if necessary.
  • Cancellation: If you cancel your subscription within [insert number] days of purchase and have not used the service extensively, you may request a partial or full refund.

2. Non-Refundable Situations

Refunds will not be issued in the following situations:

  • Change of Mind: Refunds will not be provided if you simply change your mind after purchasing the service.
  • Violation of Terms: If your account is terminated due to a violation of our Terms of Service, no refund will be issued.
  • Partial Use: If you have used a significant portion of the service, only a partial refund may be available at our discretion.

3. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Us: Email our customer support team at [Insert Email Address] with your order details, including the date of purchase and the reason for your refund request.
  2. Review: Our team will review your request and may ask for additional information or documentation to verify your claim.
  3. Decision: Once we have reviewed your request, we will notify you of our decision via email. If approved, the refund will be processed using the original payment method.

4. Refund Processing Time

If your refund is approved, it will be processed within [insert number] business days. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.

5. Contact Information

If you have any questions about our Refund Policy or need assistance with a refund request, please contact us at:

Email: support@iptvottawa.com